While reading this week's assignment, I couldn't help but to think of my last Coaching Call with Chinrinee. When she told me about taking an employee, (who had been found sleeping on the job- several times) out for coffee, and be present for that person and simply listen, was I believe the epitome of empathic listening.
As part of this experience, "Cathartic communication" (Steil) was a large part of the 2 1/2 hours. Chinrinee spoke of the employee crying with frustrations, few of which were work related. After reading the article, it became clear that in order for the employee to begin to discuss the work-related issues, there needed to be this purging of emotion.
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